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Digital Innovation Doesn't Matter If You Don't Do This

[fa icon="calendar'] 31/08/17 14:24 / by Tom Flack posted in insurance, technology, digital innovation, customer service

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As the digitisation of insurance continues to gather steam, so too does the volume of reports cataloguing the landscape. One recent example has unintentionally highlighted that digital first doesn’t always mean best.

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Infographic: Digital Insurance vs. Customer Need

[fa icon="calendar'] 31/08/17 14:22 / by Jill Holland posted in insurance, technology, digital innovation, customer needs

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It is well known, and already noted in a previous blog, that older demographics are generally slower to adapt to online shopping and customer service experiences. 

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How Digital Innovation Will Disrupt The Insurance Industry

[fa icon="calendar'] 20/10/16 14:32 / by Neil Hart posted in digital context, digital innovation

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I was delighted to participate in a recent panel session at the Digital Insurance World conference organised by Post Magazine.

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