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Exciting Insight
The importance of consumer research
04/04/19 13:12A key service we offer at Consumer Intelligence involves delivering exciting insight through consumer research. We ask o...
Best Performing Insurance Companies As Voted By Consumers
21/03/19 11:41Over the past three months we’ve been revealing the best performing insurance companies that nearly 50,000 consumers fee...
Customer Satisfaction: The Top 10 Insurers In The UK
21/02/19 08:54It is important to emphasise that customer satisfaction is not influenced by a singular driver — it consists of a combin...
Who Are The 10 Most Trusted Insurance Companies?
07/02/19 12:50Insurance is an industry rooted in building trusting relationships. Customers simply do not want to do business with a b...
Which Insurance Companies Give The Best Customer Service?
23/01/19 09:08A staggering 90% of UK home and motor insurance customers only interact with their insurer 1-2 times a year, and so for ...
Insurance Claims: The Moment Of Truth
10/01/19 15:55Most customers won’t have experienced the claims service of a provider, yet ultimately this is the real moment of truth ...
What Makes A Winning Insurance Brand?
30/11/18 09:49In January this year, unique insights from our Insurance Behaviour Tracker (IBT) revealed the insurance brands that near...
Claims Satisfaction: When It Matters the Most
30/11/17 17:14When choosing insurance cover, customers rely on considerations such as price, cover options and brand. In addition, mos...
Trust Me: How To Be A Winning Brand In 2018
16/11/17 14:07Each year we survey over 24,000 purchasers of insurance to find out not only what their experience was like, but what th...