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Four things we learnt from studying insurance renewal letters
Four things we learnt from studying insurance renewal letters
31/10/19 12:08

It’s been over two years since brands have had to display last year’s premium on customer renewal letters as well as mes...

The importance of telephone manner in car insurance customer engagement
The importance of telephone manner in car insurance customer engagement
17/10/19 12:35

The FCA’s interim report of its market study into car and home insurance pricing estimated that car and home insurers sp...

The FCA encourage insurers to demonstrate why customers should renew
The FCA encourage insurers to demonstrate why customers should renew
17/10/19 11:59

Earlier this month, the FCA unveiled a number of measures to address general insurance pricing in a market which it cons...

Do you know how many vulnerable customers you have? You should
Do you know how many vulnerable customers you have? You should
08/08/19 14:06

One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct Authority (FCA) has made clea...

Retention Of Younger And Older Drivers. How Does Your Brand Measure Up?
Retention Of Younger And Older Drivers. How Does Your Brand Measure Up?
21/02/19 13:37

At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realising that winning at renewal is a...

Is There Commercial Value In Good Customer Retention?
Is There Commercial Value In Good Customer Retention?
21/11/18 17:13

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the ability to track customers’ ren...

What Differentiates The Brands That Win At Retention?
What Differentiates The Brands That Win At Retention?
05/11/18 16:14

Insurers recognise that growth for individual brands must primarily come from taking market share from other competitors...

The Relationship Between Renewal Premium Change And Retention Rate
The Relationship Between Renewal Premium Change And Retention Rate
19/10/18 17:39

Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to determine that profitable growth ...

Insurance Retention Performance: Best And Worst In Class
Insurance Retention Performance: Best And Worst In Class
21/09/18 17:06

Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight into the performance of most of t...