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Four things we learnt from studying insurance renewal letters
31/10/19 12:08It’s been over two years since brands have had to display last year’s premium on customer renewal letters as well as mes...
The importance of telephone manner in car insurance customer engagement
17/10/19 12:35The FCA’s interim report of its market study into car and home insurance pricing estimated that car and home insurers sp...
The FCA encourage insurers to demonstrate why customers should renew
17/10/19 11:59Earlier this month, the FCA unveiled a number of measures to address general insurance pricing in a market which it cons...
Do you know how many vulnerable customers you have? You should
08/08/19 14:06One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct Authority (FCA) has made clea...
Renewal Notices: An Opportunity To Better Connect, Inform and Engage With Your Customers
27/06/19 12:07For over two years insurance brands have had to comply with rules designed to prompt motor and home customers to shop ar...
Retention Of Younger And Older Drivers. How Does Your Brand Measure Up?
21/02/19 13:37At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realising that winning at renewal is a...
Is There Commercial Value In Good Customer Retention?
21/11/18 17:13Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the ability to track customers’ ren...
What Differentiates The Brands That Win At Retention?
05/11/18 16:14Insurers recognise that growth for individual brands must primarily come from taking market share from other competitors...
The Relationship Between Renewal Premium Change And Retention Rate
19/10/18 17:39Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to determine that profitable growth ...
Insurance Retention Performance: Best And Worst In Class
21/09/18 17:06Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight into the performance of most of t...