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Matt Scott

Matt Scott

Business and Finance Journalist.

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Why Age Matters When Gain...

As brands begin to knuckle down to the task of gaining consent under GDPR rules, it’s beco...

GDPR Count Down: 11 Month...

The deadline is looming on the horizon. It’s 11 months until brands could be forced to del...

The Dual Importance Of Th...

One measure call centre managers often try to use to analyse call centre performance (and ...

Why You Should Communicat...

Customers expect a seamless experience across all touchpoints, from the advertising or web...

The Call Centre Improveme...

To ensure customer service levels are operating at their peak, insurers need to constantly...

Does Your Contact Centre ...

Just 10 years ago the role of the call centre in insurance was ubiquitous, with the majori...

Call Centres Are Still A ...

With the rise of price comparison websites, many in the insurance world predicted the call...

The Fastest Growing Motor...

Hastings has been the fastest growing motor insurance brand of the last six months, accord...

The UK's Strongest Insura...

Aviva has overtaken Direct Line as the UK’s strongest insurance brand, according to the la...

Price Comparison Websites...

The increase in the number of consumers shopping around has spurred on the aggregator mark...

 


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