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From ensuring stability to driving sustained growth

For the home insurance division of a leading UK insurer, recent years involved proactively managing regulatory changes, safeguarding a significant existing customer base, and successfully launching a new sub-brand to maintain market momentum. However, with increasing market competition, their focus evolved from ensuring stability to driving sustained growth in both volume and value.

To meet this challenge, their insurance team relies extensively on Consumer Intelligence – not just for comprehensive data, but critically, for strategic direction.

 

Gaining clarity on pricing intent

Our Daily Price Benchmarking (DPB) dashboard is a trusted tool across the client's pricing and commercial functions. Used daily, features like 'Premium Changes' and 'League Tables' enable their team to quickly identify areas requiring deeper investigation. Furthermore, our weekly email commentary guides their internal focus, pinpointing competitor shifts and the underlying reasons. This combined intelligence is integral to their weekly pricing and trading meetings, directly influencing tactical adjustments and shaping high-level strategic decisions.
 
A pivotal moment highlighted our commitment to partnership. When a dashboard update incorporating machine-learning calculated views inadvertently caused friction by omitting some preferred high-frequency change metrics, the client’s team provided immediate feedback. Recognizing the impact on their confidence and workflow, we acted swiftly to reinstate the original, valued views. This rapid response not only restored trust but also reinforced our integral role in their weekly decision-making cycles.

Our responsiveness extends beyond standard offerings. When the client urgently required data for a specific regional market, we accelerated delivery, providing the critical insights within weeks. This agility in meeting non-standard requests, and our broader ability to help them navigate complex market challenges, was highly valued and further solidified our partnership.

The true differentiator in our collaboration, however, is our ability to help this leading insurer move beyond merely observing market data (the “what”) to understanding its strategic implications (the “so what”). By illuminating the intent behind pricing changes and shifts in the competitive landscape, our insights empower them to make smarter, faster decisions.
 
We’re not just a data provider; we're a strategic partner helping major insurers maintain their edge in a fast-moving market.

 

Ultimately, this collaborative approach empowered the insurer to move beyond passively tracking market shifts to confidently interpreting their implications, turning insight into a distinct competitive advantage and sustained strategic confidence.

Summary

In a fiercely competitive home insurance market, a leading UK insurer sought more than just data from Consumer Intelligence; they sought strategic guidance. Daily engagement with our DPB dashboard and weekly expert commentary provided their pricing and commercial teams with actionable insights, shaping both tactical maneuvers and overarching strategy. When a dashboard modification briefly disrupted access to key metrics, our swift resolution underscored our commitment to the client’s operational confidence and continuity.

Furthermore, our rapid delivery of urgent regional insights and proactive support in navigating market complexities solidified our position as a responsive and trusted partner. Ultimately, this collaborative approach empowered the insurer to move beyond passively tracking market shifts to confidently interpreting their implications,  turning insight into a distinct competitive advantage and sustained strategic confidence.

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FAIR VALUE BENCHMARKING

Helping insurers evidence to the FCA that they are delivering fair value to their general insurance customers.

General insurance brands like yours are expected to evidence to the FCA that your products and services deliver fair value to your customers. And we can help with that.

 

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Whether refining pricing strategies or optimising specific product portfolios, we deliver clarity and actionable value.