A potential GDPR and Consumer Duty compliance risk

When a new player entered the home and motor insurance markets via Confused.com and MoneySuperMarket, speed to market was critical. But in fast-moving environments, even minor errors can carry serious consequences.

Thanks to the meticulous quality control built into Consumer Intelligence’s standard monitoring process, we quickly identified an issue: The insurers' quoted prices displayed the wrong Total Instalment Cost. This wasn’t just a technical glitch it represented a potential GDPR and Consumer Duty compliance risk, with implications for both the insurer and the PCWs displaying the pricing.

Due to our independent position and trusted relationships across the ecosystem, we were able to act quickly, alerting both the Insurer and the PCWs before the issue escalated. The correction was implemented swiftly, protecting consumer outcomes and reducing the likelihood of regulatory scrutiny.

Reputational protection, compliance assurance and market confidence

This episode is a clear example of the unseen value our clients benefit from every day. Our quality control isn’t just about data integrity, it’s about reputational protection, compliance assurance, and market confidence.

For insurers looking to grow with confidence, these details matter. For the insurer, this early intervention helped reinforce its credibility as a serious and responsible new entrant to the market.

Summary

Consumer Intelligence’s proactive quality control played a pivotal role in protecting a new insurer from potential compliance breaches during its market launch on Confused.com and MoneySuperMarket. As part of routine monitoring, the team swiftly detected an incorrect Total Instalment Cost in the insurer’s pricing, an error with serious implications for GDPR and Consumer Duty compliance. Leveraging its independent position and trusted industry relationships, Consumer Intelligence rapidly coordinated a fix with both the insurer and the PCWs, averting regulatory risk and safeguarding consumer trust.

This intervention not only ensured data accuracy but also reinforced the insurer’s credibility as a reliable new market entrant, highlighting the broader value of embedded compliance oversight in fast-paced insurance environments.