Consumer Intelligence helps companies make great decisions

We provide our clients with access to a uniquely comprehensive range of data and insights on insurance and general finance customers and markets.

Our insight makes a difference. It has meaning beyond the facts. It moves people to feel, to act and to take positive decisions that have a genuine impact on business.

We get excited about our insights. We think you will too.

 

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  Service

Improve service efficiency and effectiveness, and customer satisfaction by understanding your performance through the lens of real consumer experiences.

[fa icon="plus-square"] Service Watch
Service Watch is the only independent monitor focused on insurance contact centres. We provide an independent view of the customer experience through your call centre, benchmarked against the market to enable you to maximise efficiency and effectiveness in managing new business enquiries.
 
[fa icon="plus-square"] Reality Check

Reality Check allows you to see the performance of your own new business contact centre and those of key competitors through the eyes of real consumers. It provides an external view of performance, benchmarked against the market, to enable you to monitor service delivery, improve the experience, and maximise effectiveness.

Home Insurance

Motor Insurance

[fa icon="plus-square"] Web2phone
We provide an independent view of the experience of customers transitioning from online to your call centre, benchmarked against the market to enable you to maximise efficiency and effectiveness in managing new business enquiries.
 

Pricing

Optimise your competitive position in a fast-moving market by accessing uniquely comprehensive and market leading pricing insights.

[fa icon="plus-square"] Market View

Market View gives you a uniquely comprehensive understanding of market pricing behaviour within the general insurance industry. Using brand visible data, it contains actionable insight which will enable you to make informed decisions around pricing strategy, based on your current competitive position across the whole market including aggregators.

Home Insurance

Life Insurance

Motor Insurance

Motor Insurance France

Motorbike Insurance

Pet Insurance

Van Insurance

[fa icon="plus-square"] Online Price Check

Online Price Check gives you a uniquely comprehensive understanding of market pricing behaviour within the insurance industry. Using brand visible data, it contains actionable insight which will enable you to make informed decisions around pricing strategy, based on your current competitive position within the market.

Breakdown Insurance

Home Insurance (EIRE)

Motor Insurance (EIRE)

Motor Insurance (NI)

Travel Insurance 

[fa icon="plus-square"] Forex Pricing

The global forex (FX) market is changing and banks and other financial organisations that were once the leaders have now fallen way behind the new market disrupters. New regulatory rules are released annually with a great deal more focus on ensuring customers are well treated and provided with an open transparent service. Regulatory investigations and fines continue to grow in both frequency and value. It’s time for financial services companies to start listening to customers.

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[fa icon="plus-square"] Telephone Price Check

Telephone Price Check gives you a unique understanding of telephony pricing behaviour within the motor and home insurance industry. Using brand visible data, it contains actionable insight which will enable you to make informed decisions around pricing strategy, based on your current competitive position within the market.

Home & Motor Insurance

  Consumer Insight

Enhance decision making, performance monitoring and planning by understanding consumer behaviours, attitudes and intentions.

[fa icon="plus-square"] Consumer Research

Consumer Intelligence offers a full range of bespoke quantitative and qualitative consumer research for the insurance and banking sectors. Our research is designed, managed and analysed by experienced researchers who will work with you to select the most appropriate methodology for your brief.

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[fa icon="plus-square"] Insurance Behaviour Tracker

Insurance Behaviour Tracker (IBT) is the most comprehensive insurance focussed consumer survey in the market. It provides insight and understanding of consumer behaviour throughout the renewal process, giving you a view of market trends, and brand performance. This will enable you to make informed decisions to allow you to build robust marketing and business plans and track results.

Home Insurance

Motor Insurance

Pet Insurance

 

Proposition

Optimise your product marketing and pricing strategies by accessing a uniquely comprehensive view of competitor incentives across multiple channels.

[fa icon="plus-square"] Offers & Incentives

Offers and Incentives gives you a uniquely comprehensive understanding of competitor marketing activity within the insurance industry. Using brand visible data, it contains actionable insight which will enable you to make informed decisions around your own marketing offers and how you incentivise new customers.

Home & Motor Insurance