In the past five years, the world of payments has changed beyond recognition. Where banks once monopolized the cross border payments and associated fees, charges and FX rates a new market has begun to evolve . . .
It's time to start listening to your customers
The global forex (FX) market is changing and banks and other financial organisations that were once the leaders have now fallen way behind the new market disrupters. New regulatory rules are released annually with a great deal more focus on ensuring customers are well treated and provided with an open transparent service. Regulatory investigations and fines continue to grow in both frequency and value. It’s time for financial services companies to start listening to customers.
Testing FX services from all of the major providers
At Consumer Intelligence we are analysing FX services from all of the major providers in the market across all our core geographies. This puts us in a unique position to help you in the following ways . . .
Our insight helps companies protect their business by understanding whether the rates and fees they charge are fair.
With regulatory agendas in many markets focussed on treating customers fairly, you need to be able to demonstrate your charges are clear, competitive above all fair to the global customer. That’s where we come in.
We know all of the charges and we can benchmark your performance in the market. If you aren’t being fair with your pricing, we can help you fix the problem pro-actively. If you are then we can give you an independent, third party audit report to confirm it.
By understanding what drives buying behaviour by consumers we are able to help you better meet their needs and, thereby grow your profits.
The simple techniques we have developed to align your FX business with the needs of the consumers are tried, tested and trusted by some of the world’s largest banks. They have raised their customer satisfaction and their profits. We can do the same for you.
At Consumer Intelligence we work with most of the major banks and regulators. We supply data to governments on pricing trends that feed into national inflation indexes.
We are a trusted, independent voice. Our job is to help you protect and grow your business by helping you see the world through the eyes of your customers. We’ve been doing it for over a decade.