For 15 years the company has been benchmarking the insurance market and retail banks in the UK and beyond. The unique combination of benchmark data, consumer research and extensive experience has helped some of the world’s major brands focus on delivering better services to customers and improving their own business performance as a result.
"Consumer Intelligence provides valuable data, insight and consultancy that feeds into discussions and decisions in numerous parts of the business. The fortnightly newsletter they distribute provides independent thought leadership on the General Insurance market and is quoted by senior leaders in the business."
Hadley Vernon Head of Market & Competitor Intelligence at Direct Line Group[fa icon="quote-right"]
Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers. In 2003 he launched market and consumer benchmarking specialist, Consumer Intelligence who now operate in 9 countries globally.
Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School and regular contributor to the Post and Insurance Times.
John is a General Insurance specialist with 19 years’ experience in the insurance industry. Having worked in an intermediary, aggregator and direct insurer, John has accumulated a wealth of knowledge around how these markets operate.
Neil is client services director at Consumer Intelligence, a company with a mission to help insurers and brokers see the world through the eyes of their customers. Neil has been with Consumer Intelligence since it was founded 13 years ago and in that time has worked with almost every leading UK GI brand to help turn data and insights into competitive advantages. He has extensive knowledge of personal lines pricing analysis and holds a BSc in Computer Science from Durham University.
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