GAIN A DEEPER INSIGHT INTO HOW YOUR CUSTOMERS THINK
Our proprietary in-house consumer panel Viewsbank provides access to consumer opinions quickly and robustly whilst also offering value for money. Viewsbank surveys can support your insight based PR campaigns and help to secure national media coverage. The insights we provide are frequently reported in the national, local and online media.
Simply send us the questions you would like to ask our panellists and we'll do the rest. Or if you would like some help in designing your survey we can work with you to construct a bespoke questionnaire to meet your requirements.
Insurance Behaviour Tracker (IBT) is the most comprehensive insurance consumer survey in the market. It provides insight and understanding of consumer behaviour throughout the renewal process, giving you a view of market trends, and brand performance. This will enable you to make informed decisions to allow you to build robust marketing and business plans and track results.
IBT is an invaluable tool for companies within the General Insurance market and is used by brokers, direct insurers and aggregators. The different modules available in IBT can be useful to different areas of your business. These are retention, shopping journey, NPS and customer experience.
We can provide insights that help inform decisions about your brand and new products or services and help you to develop metrics to track key outcomes such as customer satisfaction and brand sentiment. We'll work with you to understand your key aims and objectives and then we'll recommend the best methodologies and sample strategies to fulfil your requirements.
We often combine panel research with qualitative research to give you the whole customer view. We work with you to understand what it is you're trying to achieve. We'll recommend the best combination of research, design your project, carry out the fieldwork and present our insights to you.
Consumer Intelligence has a wealth of experience recruiting for and conducting mystery shopping projects — typically evaluating the customer experience transacting over the phone, in-branch or online to help our clients ensure that they offer service that is up to scratch, compliant and that is streamlined and consistent across their brands.
In this report we pull out a number of trends, that are deep and fundamental. They pose a lot of questions to the industry, and challenge thinking about how the consumer of tomorrow will continue to develop.
Why do you need consumer research? Consumer research is about people. what they see, what they do, what they buy. Find out how it can transform your business.
Insurance providers remain at the bottom of the list for contacting their customers about the coronavirus pandemic.
Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the reputational fall-out from the industry’s rejection of business interruption claims has spilled over into car and home insurance.
The cost of winning new customers, whether through commissions to Price Comparison Websites or introductory discounts, is a perennial concern of personal lines insurance providers.
We passionately believe in fusing data and insights in order to better help our customers... so we felt that Consumer Intelligence were exactly the right partner to work with
Ian Rowlands Vice President of Partnerships, GoCompare
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