Featured presenters

Webinar Chair, Catherine Carey

PR Manager, Consumer Intelligence

Panellist, Ian Hughes

CEO, Consumer Intelligence

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.

Panellist, John Blevins 

Head of Product, Consumer Intelligence 

John is a General Insurance specialist with 19 years’ experience in the insurance industry. Having worked in an intermediary, aggregator and direct insurer, John has accumulated a wealth of knowledge around how these markets operate.

Panellist, Emma Hart

Senior Researcher, Consumer Intelligence

Emma joined Consumer Intelligence in 2017, having previously worked with a global research agency specialising in brand tracking and advertising & communications testing, for a diverse range of UK and international brands across the retail and FMCG sectors. Her experience covers a range of research approaches to understand the customer relationship and customer experience with brands.

Guest panellist, James Yerkess

Managing Director, HAL Consulting

James is currently the Managing Director of HAL Consulting, a fast-paced UK and European consultancy that specialises in the creation and implementation of fair value models to create positive outcomes for consumers. Prior to this, James was the Global Head of Transaction Banking/FX for HSBC where, over a six-year period, he designed, implemented and evolved Fair Value principles in over 25 countries and multiple product ranges. This often involved taking a lead in fundamentally changing market practices to drive more positive outcomes for consumers.