CXS motor increase to drive increased GWP case study​ 


camera-coffee-composition-1509428

 

 

The objective

Consumer Intelligence wanted to identify opportunities to drive increased value from your subscription, by identifying tangible hypotheses/recommendations for Market & Competitor Insight to take to PCW hubs.

 


The approach

We have worked on various hypotheses to try and find additional value, including telematics, segmentation, channel preference and pricing/quotability inconsistencies linked to question sets. ​

The one with the strongest recommendations links to DLG brands having lower CXS values than competitors.

 


The impact

We found that if Privilege increased their CXS in line with competitors, thus being fair to customers, they could achieve 1.75% more R1. ​

This could drive significant GWP gains, which would be even larger if this were implemented across both Privilege and Churchill.

 


The value

Unrealised, as not progressed by Market & Competitor Insight team without feedback.

 


Get in touch

 

 

SHARE THIS CASE STUDY