--- title: Consumer Intelligence Awards 2020 description: We have been helping our clients see the world through the eyes of their customers with our unique combination of consumer insight and competitive analysis. image: https://www.consumerintelligence.com/hubfs/Copy%20of%20Copy%20of%20Copy%20of%20Copy%20of%20Awards%20-%20email%20header.png --- [![Consumer Intelligence Logo](https://www.consumerintelligence.com/hs-fs/hubfs/master_ci_logo_new-01-2.png?width=1342&height=496&name=master_ci_logo_new-01-2.png "Consumer Intelligence Logo")](https://www.consumerintelligence.com/) ![Copy of Copy of Copy of Copy of Awards - email header](https://www.consumerintelligence.com/hs-fs/hubfs/Copy%20of%20Copy%20of%20Copy%20of%20Copy%20of%20Awards%20-%20email%20header.png?width=2200&name=Copy%20of%20Copy%20of%20Copy%20of%20Copy%20of%20Awards%20-%20email%20header.png "Copy of Copy of Copy of Copy of Awards - email header") **Welcome to the Consumer Intelligence Awards ** It’s not easy to win one of our awards. You can't just complete an entry form or write a submission. Every year, we use our Insurance Behaviour Tracker (IBT) to survey over 24,000 home insurance customers and the same again for motor insurance to find out what they think of the brands from whom they have bought a policy. The brands that are rated most highly receive a Consumer Intelligence Award.     --- Awards for consumers, voted by consumers Dedication, consistency and a successful customer strategy are key ingredients for winning a Consumer Intelligence Award. Whether you’re an insurer, broker or affinity partner, our awards recognise brands that deliver an excellent customer experience throughout their organisation. Major UK insurers have been relying on our unique blend of insightful data and expertise since 2003. It's what makes working with us so different. And we happen to help you better fulfill the needs of your customers.   --- 2020 home insurance winners   ![CI_award_logo_householders_claims_satisfaction-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_householders_claims_satisfaction-01.png?width=157&name=CI_award_logo_householders_claims_satisfaction-01.png) - Aviva - Co-op Insurance - Hiscox - John Lewis Finance - Lloyds Bank - NFU Mutual - RIAS - Saga - Swinton - Tesco Bank ![CI_award_logo_householders_customer_satisfaction-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_householders_customer_satisfaction-01.png?width=157&name=CI_award_logo_householders_customer_satisfaction-01.png) - Aviva - Barclays - Direct Line - John Lewis Finance - Lloyds Bank - Nationwide Building Society - NFU Mutual - Saga - Sheilas' Wheels - Swinton ![CI_award_logo_householders_recommendation-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_householders_recommendation-01.png?width=157&name=CI_award_logo_householders_recommendation-01.png) - Aviva - Churchill - Co-op Insurance - Direct Line - John Lewis Finance - Nationwide Building Society - NFU Mutual - Sainsbury's Bank - Sheilas' Wheels - Swinton The 2021 winners are due to be announced on Tuesday 12 January 2021.   --- 2020 motor insurance winners   ![CI_award_logo_drivers_customer_trust-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_drivers_customer_trust-01.png?width=157&name=CI_award_logo_drivers_customer_trust-01.png) - The AA - Aviva - Co-op Insurance - Direct Line - Lloyds Bank - LV= - M&S Bank - NFU Mutual - Sainsbury's Bank - Sheilas' Wheels ![CI_award_logo_drivers_customer_service-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_drivers_customer_service-01.png?width=157&name=CI_award_logo_drivers_customer_service-01.png) - The AA - Aviva - Co-op Insurance - Direct Line - LV= - M&S Bank - NFU Mutual - Saga - Sainsbury's Bank - Tesco Bank ![CI_award_logo_drivers_claims_satisfaction-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_drivers_claims_satisfaction-01.png?width=157&name=CI_award_logo_drivers_claims_satisfaction-01.png) - Aviva - Churchill - Co-op Insurance - Direct Line - LV= - MORE THAN - NFU Mutual - Privilege - Quotemehappy - Sheilas' Wheels ![CI_award_logo_drivers_customer_satisfaction-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_drivers_customer_satisfaction-01.png?width=157&name=CI_award_logo_drivers_customer_satisfaction-01.png) - Aviva - Co-op Insurance - Direct Line - LV= - M&S Bank - NFU Mutual - Quotemehappy - RIAS - Saga - Sheilas' Wheels ![CI_award_logo_drivers_recommendation-01](https://www.consumerintelligence.com/hs-fs/hubfs/CI_award_logo_drivers_recommendation-01.png?width=157&name=CI_award_logo_drivers_recommendation-01.png) - Aviva - Co-op Insurance - Direct Line - LV= - M&S Bank - MORE THAN - NFU Mutual - Quotemehappy - Sainsbury's Bank - Sheilas' Wheels The 2021 winners are due to be announced on Tuesday 12 January 2021. ---   > While the RAC brand has been built on 120 years of trust, it is good to know that we are still known and appreciated for the confidence our name brings. > > What makes this award all the more special for RAC Car Insurance is the fact that it's based on a survey of customers and can therefore only be won by a company that demonstrates truly excellent performance day in, day out. Mark Godfrey Insurance Director, RAC [fa icon="quote-right"] ![rac-logo](https://www.consumerintelligence.com/hs-fs/hubfs/rac-logo.jpg?width=500&height=500&name=rac-logo.jpg) > I am thrilled to see that our values are reflected in the views of our customers, having been voted as a 2018 Consumer Intelligence award winner for customer satisfaction, customer service and customer trust. > > These accolades are a testament to our dedication to put customers at the heart of our business. Jeremy Ward, Home Insurance Commercial Director & GI Product Owner Lloyds Banking Group [fa icon="quote-right"] ![lloydsbanklogo_1-1](https://www.consumerintelligence.com/hs-fs/hubfs/lloydsbanklogo_1-1.png?width=195&height=195&name=lloydsbanklogo_1-1.png)   --- Learn more If you are a representative of one of the award winners or would like to find out more about the awards in general, please fill in the form to register your interest and we will get back to you. ![Tiers image](https://www.consumerintelligence.com/hs-fs/hubfs/Tiers%20image.png?width=860&name=Tiers%20image.png)   --- [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.consumerintelligence.com%2Fconsumer-intelligence-awards-2020%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fwww.consumerintelligence.com%2Fconsumer-intelligence-awards-2020%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fwww.consumerintelligence.com%2Fconsumer-intelligence-awards-2020%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Consumer%20Intelligence%20Awards%202020) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fwww.consumerintelligence.com%2Fconsumer-intelligence-awards-2020%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fwww.consumerintelligence.com%2Fconsumer-intelligence-awards-2020%3Futm_medium%3Dsocial%26utm_source%3Demail) #### About Us We are an insight partner for financial services, inspiring confident decisions that build consumer trust.  At the heart of every business are customers.  At Consumer Intelligence, we gather unique data and intelligence about consumers and companies to understand the market.  Consumer Intelligence is a trading name of Latcham Insights Ltd. [Learn More [fa icon="long-arrow-right"]](https://www.consumerintelligence.com/about-us) #### More Links #### Contact Us [fa icon="phone"]  0117 317 8181 [fa icon="home"]  1 Western Drive, Bristol BS14 0AF [[fa icon="linkedin-square"]](https://www.linkedin.com/company/consumer-intelligence) [[fa icon="twitter-square"]](https://twitter.com/consumerintel)  Copyright 2026 | Designed with [fa icon="heart"] by [Consumer Intelligence](https://www.consumerintelligence.com) [[fa icon="chevron-up"]](https://www.consumerintelligence.com/consumer-intelligence-awards-2020#) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://2037313.fs1.hubspotusercontent-eu1.net/hubfs/2037313/Consumer%20Intelligence%20Awards%202020.mov", "dateModified" : "2022-02-10T16:22:13.088Z", "description" : "", "duration" : "PT2M4S", "height" : 2160, "name" : "Consumer Intelligence Awards 2020", "thumbnailUrl" : "https://api-eu1.hubspot.com/filemanager/api/v3/files/thumbnail-redirect/24403810127?portalId=2037313&size=medium", "uploadDate" : "2020-01-15T14:51:17.333Z", "width" : 3840 } ```