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Welcome to the Consumer Intelligence Awards 

It’s not easy to win one of our awards. You can't just complete an entry form or write a submission.

Every year, we use our Insurance Behaviour Tracker (IBT) to survey over 24,000 home insurance customers and the same again for motor insurance to find out what they think of the brands from whom they have bought a policy. The brands that are rated most highly receive a Consumer Intelligence Award.

 

2160p

 



Awards for consumers, voted by consumers

Dedication, consistency and a successful customer strategy are key ingredients for winning a Consumer Intelligence Award. Whether you’re an insurer, broker or affinity partner, our awards recognise brands that deliver an excellent customer experience throughout their organisation.

Major UK insurers have been relying on our unique blend of insightful data and expertise since 2003. It's what makes working with us so different. And we happen to help you better fulfill the needs of your customers.

 


This year's home insurance winners

 

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  • Barclays
  • Co-op Insurance
  • John Lewis Finance
  • Lloyds Bank
  • M&S Bank
  • Nationwide Building Society
  • NatWest
  • NFU Mutual
  • Saga
  • Santander
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  • Aviva
  • Barclays
  • Direct Line
  • HSBC
  • John Lewis Finance
  • Lloyds Bank
  • M&S Bank
  • Nationwide Building Society
  • NFU Mutual
  • Santander
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  • Aviva
  • Co-op Insurance
  • Hiscox
  • John Lewis Finance
  • Lloyds Bank
  • NFU Mutual
  • RIAS
  • Saga
  • Swinton
  • Tesco Bank
CI_award_logo_householders_customer_satisfaction-01
  • Aviva
  • Barclays
  • Direct Line
  • John Lewis Finance
  • Lloyds Bank
  • Nationwide Building Society
  • NFU Mutual
  • Saga
  • Sheilas' Wheels
  • Swinton
CI_award_logo_householders_recommendation-01
  • Aviva
  • Churchill
  • Co-op Insurance
  • Direct Line
  • John Lewis Finance
  • Nationwide Building Society
  • NFU Mutual
  • Sainsbury's Bank
  • Sheilas' Wheels
  • Swinton

 


This year's motor insurance winners

 

CI_award_logo_drivers_customer_trust-01
  • The AA
  • Aviva
  • Co-op Insurance
  • Direct Line
  • Lloyds Bank
  • LV=
  • M&S Bank
  • NFU Mutual
  • Sainsbury's Bank
  • Sheilas' Wheels
CI_award_logo_drivers_customer_service-01
  • The AA
  • Aviva
  • Co-op Insurance
  • Direct Line
  • LV=
  • M&S Bank
  • NFU Mutual
  • Saga
  • Sainsbury's Bank
  • Tesco Bank
CI_award_logo_drivers_claims_satisfaction-01
  • Aviva
  • Churchill
  • Co-op Insurance
  • Direct Line
  • LV=
  • MORE THAN
  • NFU Mutual
  • Privilege
  • Quotemehappy
  • Sheilas' Wheels
CI_award_logo_drivers_customer_satisfaction-01
  • Aviva
  • Co-op Insurance
  • Direct Line
  • LV=
  • M&S Bank
  • NFU Mutual
  • Quotemehappy
  • RIAS
  • Saga
  • Sheilas' Wheels
CI_award_logo_drivers_recommendation-01
  • Aviva
  • Co-op Insurance
  • Direct Line
  • LV=
  • M&S Bank
  • MORE THAN
  • NFU Mutual
  • Quotemehappy
  • Sainsbury's Bank
  • Sheilas' Wheels

 

While the RAC brand has been built on 120 years of trust, it is good to know that we are still known and appreciated for the confidence our name brings.

What makes this award all the more special for RAC Car Insurance is the fact that it's based on a survey of customers and can therefore only be won by a company that demonstrates truly excellent performance day in, day out.

Mark Godfrey Insurance Director, RAC

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I am thrilled to see that our values are reflected in the views of our customers, having been voted as a 2018 Consumer Intelligence award winner for customer satisfaction, customer service and customer trust.

These accolades are a testament to our dedication to put customers at the heart of our business.

Jeremy Ward, Home Insurance Commercial Director & GI Product Owner Lloyds Banking Group

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Learn more

If you are a representative of one of the award winners or would like to find out more about the awards in general, please fill in the form to register your interest and we will get back to you.

Tiers image

 

trophy-1    Complimentary trophy
Each and every winner is gifted a complimentary glass trophy,
engraved with their brand name and the awards they have been
successful in. We encourage every winner to display their trophy
in their office for all to see!

 

CI_award_logo_drivers_customer_satisfaction-01    Award rights
Winners can purchase the rights to their award logos, giving
them the chance to publicise their success on their website,
social media, email banners and targeted campaigns. Once
purchased, they can use the logos in any way they choose.

 

exclusive reports   Exclusive reports
If a winner chooses to purchase the rights to their award logos,
we will treat them to two complimentary reports containing
exclusive data and insights into the insurance market, worth
£2,750. The first explores add-ons in the motor insurance market
and the second will be announced later this year

 

customer success pack   Customer success pack
We can also give winners the support to really make the most of their award with our customer success pack, which has visuals and pre-written statements for internal comms, social media, website and PR – saving client’s time and effort and ensuring they maximise the success of their investment.

 

marketing message   Marketing messages
Behind each award win sits powerful data and insight which
can be turned into killer marketing messages, certain to build
confidence and trust among existing and prospective customers.
Think how powerful a statement, substantiated a brand’s own
customers could be in communicating how fantastic their
customer engagement or customer service really is.

 

IBT   Subscription to Insurance Behaviour Tracker
Our Insurance Behaviour Tracker is where the awards data
originates from and can provide winners with an incredibly
deep insight into customer engagement, NPS, retention and
the customer shopping journey, helping to establish a deep
understanding of consumer behaviour pre- and post-renewal. It
is insight that can really build confidence in what ever strategy
our winners are looking to spearhead for the future.

 

workshop   Workshop
Winners have the opportunity to invite Consumer Intelligence
to deliver a workshop exploring the detail of their award win,
the data behind it and how that can drive strategy conversations
and results for your business. It can also explore why you didn’t
win in certain categories, what your competitors did better
and therefore tangible changes you can make to improve. The
workshop is personally tailored to your requirements to truly get
the most out of your award win, suited to your commercial goals.