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Your customers. Our focus.

An advisory consultancy service to help future proof your business

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Putting your customers at the heart of everything we do using our award-winning bespoke insurance and banking customer research, insights and forecasting capabilities means we can help you identify new strategic opportunities and address current challenges.

Whether it’s how the industry is going to change, how you grow your business, how you improve performance or how you drive engagement and retention, our insurance and banking advisory consulting service gives you a unique perspective of your world — from the outside in, based on actual customer data.

Contact us via the form below to find out how we can help grow your business and sign up to our latest insights if you want a taste of what we can offer.

We believe that price cannot be the only significant determining factor used by consumers in deciding whether to shop and switch. In our latest report, Customer Retention in the General Insurance Market, our analysis has proven that retention is driven by price AND customer engagement. 

Neil Hart, Client Services Director Consumer Intelligence

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Our services include


Horizon scanning

Insurers are facing a period of unprecedented change as new players – from both inside and outside the sector – emerge, and consumer behaviours and expectations rapidly evolve. 

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Growth strategy

In an environment where margins are under renewed pressure, and the competitive landscape increasingly crowded as a result of emerging players, both large and small, achieving sustainable growth is a growing challenge. 

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Customer engagement & retention

The key to driving profitable growth is holding on to your customers. Retention rates vary driven in part by price but customer engagement has an increasingly significant role to play.

Learn moreCustomer Engagement Index


Performance benchmarking

Competitive advantage is not easy to achieve. Nor is the market operating in a vacuum. Whether its pricing strategy, conversion optimisation or claims delivery, all performance is relative. 

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Our industry focus 

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Payments & FX

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Retail and business banking



[WHITEPAPER] Generating profitable growth through customer retention

differentiates brands that win

With the overall size of the UK general insurance market remaining relatively flat over the past few years, insurers recognise that growth for individual brands must primarily come from taking market share from other brands whilst maximising the retention of their existing customer base.


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