Putting your customers at the heart of everything we do using our award-winning bespoke insurance and banking customer research, insights and forecasting capabilities means we can help you identify new strategic opportunities and address current challenges.
Whether it’s how the industry is going to change, how you grow your business, how you improve performance or how you drive engagement and retention, our insurance and banking advisory consulting service gives you a unique perspective of your world — from the outside in, based on actual customer data.
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We believe that price cannot be the only significant determining factor used by consumers in deciding whether to shop and switch. In our latest report, Customer Retention in the General Insurance Market, our analysis has proven that retention is driven by price AND customer engagement.
Neil Hart, Client Services Director Consumer Intelligence[fa icon="quote-right"]
Our industry focus
Payments & FX
Retail and business banking
With the overall size of the UK general insurance market remaining relatively flat over the past few years, insurers recognise that growth for individual brands must primarily come from taking market share from other brands whilst maximising the retention of their existing customer base.
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