Hard times in a soft market

Recorded on Friday 30 April 2021 @ 1pm | Duration: 45 minutes

This webinar session is available exclusively to Consumer Intelligence clients.

Right now, insurance customers are seeing cost of premiums drop, and while this might be seemingly positive from a consumer perspective, it indicates a softening market. Repercussions of the COVID-19 pandemic have meant some insurers are benefiting from a drop in claims, whereas others are struggling to keep up with the drastically changing market.

In this webinar, we will be using our data to dive into which brands are reaping the rewards, and which are experiencing the challenges. We'll also be examining the potential factors influencing the market, including add-ons, instalment payments, new regulations, and more.

Catherine and Ian will be joined by Michael Miskelly, Senior Insight Analyst at Consumer Intelligence, who will bring to life the data underpinning the discussion.

Panellist, Ian Hughes

CEO, Consumer Intelligence

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.