Guest Panellist, James Blackham

Co-founder and CEO, By Miles

Having spent 12 years at Goldman Sachs specialising in insurance, James met his co-founder Callum Rimmer while they were building a new web platform for the bank. Together they built By Miles in 2018, a fairer car insurance product that makes owning a car simpler and more cost-effective for lower mileage drivers.

Panellist, Ian Hughes 

CEO, Consumer Intelligence

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.

Panellist, Karen Houseago

Head of Insurance, Consumer Intelligence

Karen has recently joined Consumer Intelligence and brings with her 20 years’ experience of general insurance and expertise in the commercial management and development of the aggregator channel. She specialises in relationship and account management, business development, strategy development and delivery, and holds an MSc in Digital Marketing Communications. Karen contributes substantial insurance subject matter expertise to the already deeply knowledgeable Consumer Intelligence team.

Panellist, Michael Miskelly

Insight Manager, Consumer Intelligence

Michael is an expert in turning data into market insight, identifying trends, themes and strategies that help make the difference for insurers and brokers in understanding where they sit in the market and gaining the competitive advantage. Michael has specialist knowledge of motor and home aggregator markets and how brands win in those spaces.

Webinar Chair, Catherine Carey

Interim Marketing Director, Consumer Intelligence

Catherine's career in PR and Communications spans almost a decade, during which time she has worked across a range of industries including healthcare, contract catering and the charity sector. She made her move to Consumer Intelligence and the world of insurance and retail banking in 2018. As a multimedia journalism graduate, Catherine uses her creative skillset to bring topics to life across traditional and digital platforms.