In September 2020 the FCA announced that they will require a complete overhaul of insurance pricing. It is not an easy task, however, it will provide a major long-term boost for confidence and trust in the financial services industry, and in turn is a fantastic opportunity for insurers to regain the trust of their customers.
To help you navigate through this FCA announcement we held a webinar to continue the discussion surrounding the decision to completely eradicate the practice of dual pricing.
We'll be looking at the inevitable implications within the insurance industry, and what our own data tells us about potential subsequent outcomes.
Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.
Michael is a senior executive in the field of risk and regulation in the financial services sector, with a strong focus on insurance.
In 2019 he founded Sicsic Advisory to support business sustainability through operational, cultural and financial resilience. He has spent his career in supervisory and industry roles, latterly as the FCA’s head of supervision for the general insurance retail sector and Global Operational Risk Director at Aviva. Michael is a liveryman of the Worshipful Company of Insurers.
Panellist, Michael Miskelly
Insight Analyst, Consumer Intelligence
Michael is an expert in turning data into market insight, identifying trends, themes and strategies that help make the difference for insurers and brokers in understanding where they sit in the market and gaining the competitive advantage. Michael has specialist knowledge of motor and home aggregator markets and how brands win in those spaces.