The coronavirus pandemic had changed the world as we know it. As lockdown restrictions continue, we're seeing a growing consensus that even if the outbreak ends in relatively short order, many of the changes it’s ushered in will not. But the question is - what will our new normal look like?
To arm our clients and friends in the industry with knowledge and information that will drive confident decisions and decisive action at this difficult time, we have launched a brand-new webinar series: Covid-19: The impact on consumer behaviour in the general insurance industry.
Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.