Bought By Many is one of Europe’s leading Insurtech startups, focused on disrupting traditional insurance markets by using digital to provide customers with better insurance experience. Oke has held several senior roles in major organisations, all centred on improving the experience of customers. He was Director of Customer Experience for Sainsbury’s, where he created and executed a new strategy for delivering ever improving service for Sainsbury’s 24 million customers a week. Previously he was Customer Service and Operations Director for Bupa and Customer Service Director at Prudential. In September 2016, he published his first book, ‘The Cult of Service Excellence’. The book is about how to create the culture in any business to ensure there are engaged employees delivering exceptional customer experience.
webinar
The Pet Market: A pawsome opportunity?
Recorded on 25 June 2021 | 45 mins
Access the recording
Predictions of significant growth in the UK pet insurance market have encouraged more and more providers to sit up and pay attention to the opportunity on offer. But, with the market differing to many insurers’ bread and butter – home and motor insurance – firms are left baffled at where to start looking.
In this webinar, we looked at what’s been happening in the pet space recently and shared how we think the market will evolve over the next 12 months. As well as sharing exclusive insights from our pricing data, we provided a sneak peek into our Pet Insurance Behaviour Tracker, designed to enable players across the industry to build their understanding of how this market and its customers behave.
In this webinar, you will:
- Get access to exclusive pricing and consumer research insights
- Understand the opportunities and challenges facing the pet insurance market
- Be the first to hear our predictions on the future of the market
- Find out more about life in the pet insurance market from an industry insider
Event Speakers
Oke Eleazu
COO, Bought By Many
Ian Hughes
CEO, Consumer IntelligenceIan has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.
Karen Houseago
Head of Insurance, Consumer IntelligenceKaren has recently joined Consumer Intelligence and brings with her 20 years’ experience of general insurance and expertise in the commercial management and development of the aggregator channel. She specialises in relationship and account management, business development, strategy development and delivery, and holds an MSc in Digital Marketing Communications. Karen contributes substantial insurance subject matter expertise to the already deeply knowledgeable Consumer Intelligence team.
Georgia Batt
Head of Insurance, Consumer IntelligenceKaren has recently joined Consumer Intelligence and brings with her 20 years’ experience of general insurance and expertise in the commercial management and development of the aggregator channel. She specialises in relationship and account management, business development, strategy development and delivery, and holds an MSc in Digital Marketing Communications. Karen contributes substantial insurance subject matter expertise to the already deeply knowledgeable Consumer Intelligence team.
Catherine Carey
Interim Marketing DirectorCatherine is our webinar chair.
Catherine's career in PR and Communications spans almost a decade, during which time she has worked across a range of industries including healthcare, contract catering and the charity sector. She made her move to Consumer Intelligence and the world of insurance and retail banking in 2018. As a multimedia journalism graduate, Catherine uses her creative skillset to bring topics to life across traditional and digital platforms.