Consumer research is about understanding people. What they see, what they do, what they buy. Find out how it can transform your business. Beyond the ‘what’, we can help you uncover the ‘why’ and the ‘what next’.
Pricing Agility In Insurance
Empower your organisation to survive and grow in a competitive and fast-moving market. In this paper, we explore the current best practice in insurance pricing and give you some guidance about where the industry is about to go next.
Consumer Intelligence has been able to determine that profitable growth is driven by a focus on renewals and that there is a proven link between brands with strong retention rates and high levels of customer engagement.
Consumer Shopping Behaviour ForMotor Insurance
The motor insurance market is a stir with changing consumer behaviour and emerging business models. Insurers need to keep their fingers on the pulse and remain adaptable to changing consumer needs and expectations
Maximising Call Centre Performance
Download our latest report that draws on 12 years of experience in the insurance sector and examines the areas that we know really matter when selling insurance over the telephone - efficiency, service, effectiveness, brand and compliance.
The Travel Money Market Today
When digital becomes necessity. This edition contains data on how British holidaymakers spend while travelling. It reveals differences between generations and destinations, and a growing reliance on technology from British travellers spending abroad.
International Currency Transfers
With an ever-increasing number of Fintech providers in the space and a growing appetite for innovation, it has never been more important for transfer providers to fully understand their market and customers in order to drive and retain a competitive advantage.
At Consumer Intelligence, we believe that companies who fixate on customer satisfaction will survive and grow. Over the long term they will have lower costs, better staff engagement, greater regulatory compliance and higher profits.