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INSURANCE

 

Consumer Research GuideConsumer Research Guide

Consumer research is about
understanding people. What they
see, what they do, what they buy. Find out how it can transform your business. Beyond the ‘what’, we can help you uncover the ‘why’ and the ‘what next’.

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Pricing Agility WhitepaperPricing Agility In Insurance

Empower your organisation to survive and grow in a competitive and fast-moving market. In this paper, we explore the current best practice in insurance pricing and give you some guidance about where the industry is about to go next.

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Retention WhitepaperCustomer Retention: The Virtuous Circle

Consumer Intelligence has been able to determine that profitable growth is driven by a focus on renewals and that there is a proven link between brands with strong retention rates and high levels of customer engagement.

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Consumer Shopping Bheaviour for Motor Insurance Whitepaper

Consumer Shopping Behaviour For Motor Insurance

The motor insurance market is a stir with changing consumer behaviour and emerging business models. Insurers need to keep their fingers on the pulse and remain adaptable to changing
consumer needs and expectations

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Call Centre Performance Whitepaper

Maximising Call Centre Performance

Download our latest report that draws on 12 years of experience in the insurance sector and examines the areas that we know really matter when selling insurance over the telephone - efficiency, service, effectiveness, brand and compliance.

 

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BANKING

 

Travel Money Report

The Travel Money Market Today

When digital becomes necessity. This edition contains data on how British holidaymakers spend while travelling. It reveals differences between generations and destinations, and a growing reliance on technology from British travellers spending
abroad.

 

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Currency Whitepaper

International Currency Transfers

With an ever-increasing number of Fintech providers in the space and a growing appetite for innovation, it has never been more important for transfer providers to fully understand their market and customers in order to drive and retain a
competitive advantage.

 

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