The turning tide of consumer behaviour

Recorded on Thursday 9 June  at  11am  |  45 minutes

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The year started with a momentous moment for the insurance industry - the introduction of the FCA's General Insurance Pricing Practices (GIPP). Up until now, we've focused on the impact this new regulation has had on pricing, but there's another big sea change underway - a change in consumer behaviour. 

GIPP isn't the only factor impacting the way consumers shop for, purchase and interact with insurance. The rising cost of living is fundamentally changing consumer spending habits. 

In this webinar, we explore these fast-moving trends, exploring insights from our Insurance Behaviour and Cost of Living trackers. 

Join us to learn how the following trends are changing:

  • Shopping and switching
  • Spending habits
  • Cancellations
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Why should you sign up?

As an attendee, you will leave this webinar with a clear idea of how consumer behaviour is beginning to change. You'll be introduced to our data sets and insight, used by brands across the insurance industry to inform confident decision making.

Event Speakers

Ian Hughes

Ian Hughes


Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.

In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.

Michael Miskelly

Michael Miskelly

Insight Manager

Michael is an expert in turning data into market insight, identifying trends, themes and strategies that help make the difference for insurers and brokers in understanding where they sit in the market and gaining the competitive advantage. 

Michael has specialist knowledge of motor and home aggregator markets and how brands win in those spaces.

Catherine Carey

Catherine Carey

Interim Marketing Director

Catherine is our webinar chair.

Catherine's career in PR and Communications spans almost a decade, during which time she has worked across a range of industries including healthcare, contract catering and the charity sector. She made her move to Consumer Intelligence and the world of insurance and retail banking in 2018. As a multimedia journalism graduate, Catherine uses her creative skillset to bring topics to life across traditional and digital platforms.