If those selling insurance and PCWs had a relationship status, it would undoubtedly be ‘it’s complicated’.
And as we edge closer to the implementation of the FCA’s new General Insurance Pricing Practices regulations, a real spotlight will be shone on the price a customer pays for insurance at inception and at renewal. In addition, it is imperative that insurers prove they are providing fair value in the price they present to the customer. But don’t be fooled – this is no easy feat.
In this webinar, Consumer Intelligence’s Ian Hughes and Tim Stout are joined by our new Senior Insurance Consultant, Karen Houseago to unpack the intricacies of pricing challenges faced by the industry, disparities in pricing strategies between insurers, the complexity of the relationship between insurers and PCWs (and the technology that sits underneath it), and how all of this impacts the consumer.
They will explore ways in which brands can avoid unintended consequences for consumers and regulatory challenges through some simple housekeeping. We will also look at how some companies have already done that and improved their commercial outcomes.
It's going to be pragmatic, it's going to be eye opening, and it's going to be commercial. It could be the best 45 minutes you invest this year. Our hope is that at the end you will be changing from "it's complicated" to "in a relationship".
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Throughout his career Tim has worked closely with and for several major UK household names like RAC, Aviva, VW, Microsoft, Tesco and many more; Helping them to maximise sales opportunities and deliver great customer outcomes. Tim is commercially focused and technically apt and following a number of years leading sales teams in a variety of sectors, Tim is currently spearheading the Consumer Intelligence Incubation function, a new team solely focussed on delivering new and innovative solutions for clients.
Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.