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James has an extensive global proposition, product and fair value expertise crafted across multiple countries. As managing director of HAL Consulting, James equips companies with the tools required to accelerate fair value evolution, deliver growth, lower costs, and boost innovation. HAL is different from others in the marketplace in that all the team are practitioners, not just consultants.
Colin has extensive, executive level, P&L, product, brand and proposition expertise. Over the last 20 years, he has developed a breadth of knowledge across retail banking and personal lines insurance, working with brands such as Tesco Bank, Direct Line, RBS and More Than. During this time he has built strong relationships with industry specialists and regulatory bodies. He is passionate about customer outcomes and is skilled at balancing these with commercial growth.
Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers.
In 2003, he launched Consumer Intelligence, a data analytics company that helps businesses fixate on executing great customer strategies, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School.