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INSURANCE

 

Vulnerable Customers in the
Insurance Marketwww.consumerintelligence.comhubfsVulnerable Customers in the Motor Insurance Market-1

To help you understand vulnerable customers, the relevant risk and regulatory advice and get actionable insights we have launched our latest industry report for Home and Motor Insurance.

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Motor Insurance Add-Ons Report
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This report includes an overview of the motor insurance add-ons market, revealing exclusive insight which explores what consumers are willing to pay for and which demographics are buying, as well as average pricing for add-on policies.

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Pricing Agility WhitepaperPricing Agility In Insurance

Empower your organisation to survive and grow in a competitive and fast-moving market. In this paper, we explore the current best practice in insurance pricing and give you some guidance about where the industry is about to go next.

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Consumer Shopping Behaviour For Motor Insurance

The motor insurance market is a stir with changing consumer behaviour and emerging business models. Insurers need to keep their fingers on the pulse and remain adaptable to changing  consumer needs and expectations

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Retention WhitepaperCustomer Retention: The Virtuous Circle

Consumer Intelligence has been able to determine that profitable growth is driven by a focus on renewals and that there is a proven link between brands with strong retention rates and high levels of customer engagement.

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Consumer Research GuideConsumer Research Guide

Consumer research is about
understanding people. What they
see, what they do, what they buy. Find out how it can transform your business. Beyond the ‘what’, we can help you uncover the ‘why’ and the ‘what next’.

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Call Centre Performance Whitepaper

Maximising Call Centre Performance

Download our latest report that draws on 12 years of experience in the insurance sector and examines the areas that we know really matter when selling insurance over the telephone - efficiency, service, effectiveness, brand and compliance.

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BANKING

 

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International Spending Report May 2020

Post Covid-19: How is the outbreak likely to change the world of travel money and international spending? This report shows that customers are stopping using cash at an unprecedented rate and, for the first time, reveals the differing preferences of different socio-economic groups.

 

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Currency Whitepaper

International Currency Transfers

With an ever-increasing number of Fintech providers in the space and a growing appetite for innovation, it has never been more important for transfer providers to fully understand their market and customers in order to drive and retain a
competitive advantage.

 

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Travel Money Report

The Travel Money Market Today

When digital becomes necessity. This edition contains data on how British holidaymakers spend while travelling. It reveals differences between generations and destinations, and a growing reliance on technology from British travellers spending
abroad.

 

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