On 25th May 2018 the new General Data Protection Regulation comes in to force. The Information Commissioner’s office (ICO) gets sweeping new powers to control the data you can get and keep from customers. And the cost of non-compliance is 4% of revenue or £16.5m (and you lose all your customer data).
In a data driven industry, this has huge ramifications from marketing to past and present customers, through to claims and underwriting information. The challenge you will face over the next year is explaining the changes to customers and persuading them that sharing information with their insurance provider is in their interests.
Thursday, June 22, 2017
2PM – 4PM
40 Marsh Wall
Consumer and brand readiness
Ian will be presenting the results of exclusive research we have carried out showing you what banking and insurance customers feel about their providers and what are the drivers of trust in this space.
This session will uncover the secrets to success with Consumers and what our research is telling us you need to do over the next few months (clue: don’t leave it to Compliance, Risk and IS, look closer to home).
Re-permissioning and consent
David will share lessons from other sectors who are winning with re-