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How important are your ethics to your customers?
How important are your ethics to your customers?
Feb 23, 2023 9:53:46 AM

Not all superheroes wear capes… In fact, the people who are really saving the world are arguably just ordinary folk livi...

Rethinking customer vulnerability
Rethinking customer vulnerability
Jan 26, 2023 10:09:35 AM

When the Consumer Duty goes live in six months’ time, firms will face a new frontier of showing that customers understoo...

Why vulnerable customers should be at the core of your 2023 strategy
Why vulnerable customers should be at the core of your 2023 strategy
Dec 15, 2022 9:50:08 AM

Nearly three out of ten customers now self-identify as vulnerable – and that rises to four out of ten when Consumer Inte...

Look out for the Amazons
Look out for the Amazons
Dec 14, 2022 11:44:29 AM

It’s advice relevant not just to the men of Ancient Greece, but to the insurance industry of today. Because Amazon, not ...

The bumpy rise of the electric vehicle – and the EV insurance policy
The bumpy rise of the electric vehicle – and the EV insurance policy
Sep 22, 2022 1:29:24 PM

Demand for new cars may have been suppressed over the last year by supply chain issues, and inevitably haunted by the co...

Pace of change picks up in home insurance market
Pace of change picks up in home insurance market
Jul 14, 2022 10:57:14 AM

A change in pricing strategies prompted by GIPP, the FCA’s pricing reforms that banned price walking, has led to acceler...

Shopping and switching rates fall to a record low
Shopping and switching rates fall to a record low
Jun 16, 2022 12:00:04 PM

At Consumer Intelligence, we’ve been following the impact of GIPP on consumer behaviour in our Insurance Behaviour Track...

Which brands are growing in the car insurance market?
Which brands are growing in the car insurance market?
May 19, 2022 10:22:29 AM

Amongst the biggest upheaval in insurance pricing, opportunities emerge and strategies change. While we often talk about...

Momentum in home insurance
Momentum in home insurance
Sep 23, 2021 1:47:18 PM

We’ve seen unprecedented deflation in the home insurance market, with premiums falling 5.6% and competition for new busi...

How add-on giveaways and pricing reshape brands competitive position
How add-on giveaways and pricing reshape brands competitive position
Apr 22, 2021 11:51:57 AM

For something that sounds like an afterthought, add-ons are anything but in the eyes of customers. Some 18% of motor pol...