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Digital Innovation Doesn't Matter If You Don't Do This

[fa icon="calendar'] 31/08/17 14:24 / by Tom Flack posted in insurance, technology, digital innovation, customer service

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As the digitisation of insurance continues to gather steam, so too does the volume of reports cataloguing the landscape. One recent example has unintentionally highlighted that digital first doesn’t always mean best.

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Infographic: Digital Insurance vs. Customer Need

[fa icon="calendar'] 31/08/17 14:22 / by Jill Holland posted in insurance, technology, digital innovation, customer needs

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It is well known, and already noted in a previous blog, that older demographics are generally slower to adapt to online shopping and customer service experiences. 

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How Are Consumers Using Technology To Change The Way They Interact With Insurers

[fa icon="calendar'] 02/06/16 10:44 / by Andy Mills posted in telematics, technology

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Ian Hughes Chief Executive of Consumer Intelligence presenting at the Experian - Insurance Summit 2016.

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