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Insurance Retention Performance: Best And Worst In Class
21/09/18 17:06Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight into the performance of most of t...
Why Self Storage Insurance Brings Home The Need To Shop Around
11/09/18 12:37Back in 2014 the FCA issued a warning about add on insurance products. With the buyer’s attention on the main product, t...
The Importance Of Customer Retention In A Static Insurance Market
04/09/18 16:53The size of the UK general insurance market has remained largely flat over the past few years and in a relatively static...
How Does Shopper Behaviour Change When Prices Come Down?
30/07/18 18:48The number of motorists who shop around at renewal has fallen as deflation has entered the market, insight from our Insu...
One year on from renewal price disclosures: has anything changed?
06/04/18 16:00It’s been a year since the FCA required personal lines brands to display the previous year’s premium on renewal notices ...
Renewal Pricing Trends Revealed
11/01/18 16:28Motor premium increases for existing customers soared to new highs in 2017, rising for the fifth successive quarter endi...
The Renewal Disclosure Surprise Insurers Need To Know
09/11/17 13:03Seven months after the FCA introduced new measures to improve consumer engagement at time of renewal, we are seeing tent...
Should Attracting Customers Directly Be Part Of Your Acquisition Strategy?
14/09/17 14:06What are the key differences between those who buy their insurance using price comparison websites (PCWs) and those who ...
In Search Of Retention
03/08/17 14:18Acquiring new customers is expensive, and by their very definition they are the customers you know the least about. But ...
Do Payment Methods Have An Impact At Renewal Time?
27/07/17 14:21The headline figures on shopping around at renewal have been high for a long time, but they have masked a big difference...