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Infographic: Digital Insurance vs. Customer Need
31/08/17 14:22It is well known that older demographics are generally slower to adapt to online shopping and customer service experienc...
Public Support Grows For Petrol And Diesel Ban With Half Of Consumers Considering Electric Cars
07/08/17 14:0739% of consumers support Government’s ban on new petrol and diesel cars Half of consumers will consider an electric alte...
Insurtech: Is the Face Of Insurance Aggregation Changing?
03/08/17 14:25Insurance startup Brolly hits the headlines last week by raising £1m from investors. The personal lines broker said the ...
Demographics, Shopping Behaviour And Loyalty
18/07/17 15:02Consumer Intelligence has been measuring how people buy insurance, why they choose the brands they do, and through which...
Selling On Social Media Without Being Creepy
16/03/17 17:00There’s no escaping social media. When it comes to preferred platforms, Facebook is head and shoulders favourite. When w...
Creating Operational Innovation To Benefit Customers
12/01/17 16:45Because personal lines brands are under a huge amount of pressure from both price and regulatory change the case for bec...
The Top 10 Insurance Industry Predictions For 2017
21/12/16 14:41As the year winds its way to an end we at Consumer Intelligence have our eyes firmly fixed on 2017. And this year the wo...
Would You Share Your Social Media Data With Your Insurer?
10/11/16 14:08Admiral attracted a flurry of headlines last week when it announced plans to offer young drivers discounts based on thei...
How Digital Innovation Will Disrupt The Insurance Industry
20/10/16 14:32I was delighted to participate in a recent panel session at the Digital Insurance World conference organised by Post Mag...
How Are Consumers Using Technology To Change The Way They Interact With Insurers
02/06/16 10:44Ian Hughes Chief Executive of Consumer Intelligence presenting at the Experian - Insurance Summit 2016. Unique combinati...