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Why Insurers Need A Clear...

If one theme emerges from Consumer Intelligence’s quarterly Web2Phone research, it’s that ...

A Fifth Of Customers Buy ...

Price comparison sites have enjoyed a meteoric rise in the last 15 years and they’re here ...

Insurance Call Centres 'T...

Average call time is 12 minutes following up online quote And just one in five offer follo...

Phoning For Home Insuranc...

But you could be on the phone for more than 18 minutes And it will take an average of two ...

Channel Switching For Ins...

In 2009 nearly 25% of all insurance customers called an insurer to get a quote. In 2016 th...

 


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