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Why Insurers Need A Clear Call Centre Strategy
Why Insurers Need A Clear Call Centre Strategy
11/08/16 13:59

If one theme emerges from Consumer Intelligence’s quarterly Web2Phone research, it’s that insurance companies are employ...

A Fifth Of Customers Buy By Phone. Are You Looking After Them?
A Fifth Of Customers Buy By Phone. Are You Looking After Them?
21/07/16 16:11

Price comparison sites have enjoyed a meteoric rise in the last 15 years and they’re here to stay. But they haven’t comp...

Phoning For Home Insurance? That’ll Take 12 Minutes
Phoning For Home Insurance? That’ll Take 12 Minutes
11/05/16 13:26

But you could be on the phone for more than 18 minutes And it will take an average of two minutes 45 seconds to speak to...