The third and final blog in our series looking at the Future of General Insurance conference focuses on claims. It follows a session which included senior claims personnel from AXA, LV=, RSA and Zurich.
Ultimately, advanced technology will drive efficiencies in the claims journey, and could create some new avenues and experiences to wow consumers. With the costs and speed of claims-related tech is moving fast, however, companies who linger do so at their peril.
‘Apps within apps’ is just one of over 100 important and emerging trends being tracked by Consumer Intelligence through its horizon scanning service that helps organisations to identify, understand and prepare for a dynamic future environment.
This insight, including the use of international examples, is already being used to help some of the UK’s leading companies within the insurance market create a competitive advantage. Isn’t it time you looked to the future with Consumer Intelligence?