The third and final blog in our series looking at the Future of General Insurance conference focuses on claims. It follows a session which included senior claims personnel from AXA, LV=, RSA and Zurich.
Ultimately, advanced technology will drive efficiencies in the claims journey, and could create some new avenues and experiences to wow consumers. With the costs and speed of claims-related tech is moving fast, however, companies who linger do so at their peril.
This report celebrates the success of the award-winning brands. It looks at the importance of each of the five categories in the eyes of the customer, as well as how this impacts on business performance. It also highlights the key action points to help businesses improve so that they can also be recognised — and perhaps even win an award next year.