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Renewal Transparency: What Do Consumers Think?
13/04/17 16:09Behind the FCA’s decision to force pricing transparency at renewal was a desire to improve the treatment of loyal consum...
How To Turn Renewal Disclosures Into A Marketing Opportunity
13/04/17 16:02Unless you’ve been living under an uninsured rock for the last year or new to the insurance industry, you’ll be aware th...
Why Good Phone Service Matters To Motor Insurance Customers
02/03/17 14:47With motor insurance premiums set to rise further, and a reminder of this in renewal notices when changes come into forc...
Infographic: Insurance And Digital Self Service
23/02/17 14:45Shopping and sourcing information online is now firmly part of our everyday lives. And this is also certainly the case f...
The Top 10 Home and Motor Insurance Brands Recommended By Consumers
09/02/17 13:54Customer opinions really do count when it comes to buying insurance. When choosing an insurance provider consumers trust...
Top 10 Home and Motor Insurance Brands For Customer Satisfaction, Voted By Consumers
02/02/17 15:28Customer satisfaction is vital to the success of a business, translating in to customer loyalty and retention. For insur...
Top 10 Home And Motor Insurance Brands For Service Voted By Consumers
26/01/17 17:37Providing excellent customer service is business common sense – focusing on customer needs, it builds trust and awarenes...
Top 10 Home And Motor Insurance Brands For Trust Voted By Consumers
19/01/17 16:43The single biggest reason that consumers stick with their current insurance provider rather than seeking a new quote at ...
Top 10 Insurance Brands For Claims Satisfaction Voted By Consumers
12/01/17 16:22When customers are choosing their insurance cover there will be considerations on price, cover options, and brand. Most ...
The Benefits Of Benchmarking For Your Call Centre Performance
04/10/16 16:56The desire to obtain and maintain a competitive edge in the insurance, and indeed any industry, means keeping a constant...