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Consumers Feel The Real Cost Of Collateral Lies

[fa icon="calendar'] 28/07/16 15:26 / by Ian Hughes posted in real vs fake, consumers

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Last week’s Supreme Court ruling that ‘collateral lies’ won’t invalidate a claim is a worrying development for the industry. Not just for the precedent it sets but because the widespread publicity it received tells people it’s ok to lie to insurance companies.

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The Rise Of The Educated Insurance Consumer

[fa icon="calendar'] 01/06/16 15:36 / by Matt Scott posted in motor insurance, Insurance Premium Tax, consumers, branding

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Up until October 2015, the proportion of consumers not shopping around at motor insurance renewal had been on a steady increase, with more than one in five consumers accepting their renewal premium without seeking quotes elsewhere between August and October last year – the highest three month period on record.

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It’s Time For Less

[fa icon="calendar'] 16/02/16 11:18 / by Ian Hughes posted in consumers

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Asking the wrong question.

I was recently talking to the Managing Director of a large Personal Lines Insurer in the UK. It’s part of my program to make sure that what we do as a business lines up with what our customers want. It also helps me understand where we should go in the future.

As the session wound up I foolishly asked the wrong question:

“What more could we do to help you?”

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