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Why Age Matters When Gaining Marketing Consent
06/07/17 11:22As brands begin to knuckle down to the task of gaining consent under GDPR rules, it’s becoming ever more important to un...
GDPR Count Down: 11 Months Until Delete Day
22/06/17 11:56The deadline is looming on the horizon. It’s 11 months until brands could be forced to delete all the data they hold on ...
The Dual Importance Of The Call Length Metric To Both Call Centre And Customer
27/10/16 16:51One measure call centre managers often try to use to analyse call centre performance (and hence quality of a call) is ca...
Why You Should Communicate Your Brand Values Through The Call Centre
20/10/16 10:15Customers expect a seamless experience across all touchpoints, from the advertising or website, to webchat, phone calls,...
The Call Centre Improvement Checklist
11/10/16 16:20To ensure customer service levels are operating at their peak, insurers need to constantly measure, analyse, benchmark a...
Does Your Contact Centre Reflect Your Business Strategy?
11/10/16 15:52Just 10 years ago the role of the call centre in insurance was ubiquitous, with the majority of new business being condu...
Call Centres Are Still A Significant Customer Channel For Insurers
06/10/16 11:03With the rise of price comparison websites, many in the insurance world predicted the call centre would become a thing o...
The Fastest Growing Motor Insurance Brand
16/06/16 15:17Hastings has been the fastest growing motor insurance brand of the last six months, according to the latest research fro...
The UK's Strongest Insurance Brand
09/06/16 14:23Aviva has overtaken Direct Line as the UK’s strongest insurance brand, according to the latest research from Consumer In...
Price Comparison Websites More Than Just A Shop Window
02/06/16 18:15The increase in the number of consumers shopping around has spurred on the aggregator market, and familiarity with the m...